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Session A: 8:00 AM - 9:15 AM
Sponsored by:
TA1 - Strategic Meetings Management (SMMP) – Models of Success | Download Presentation
Presented by NBTA Groups & Meetings Committee
Location: 404AB
All travel and meetings management advice—like history—depends on who’s telling it. Whether it’s setting strategy, choosing technology or implementing policy changes—everything depends on the company in question including its culture, business drivers and spend. For SMMP implementations, however, success has certain common antecedents. Hear from three distinctly different companies representing various industries, organizational structures and volumes and compare and contrast:
• Approaches to the eight key components of SMMP
• Lessons learned
• Success metrics
Moderator:
George Odom, Senior Director, Business Development, Advito
Panelists:
Pamela J. McTeer, CTC, CPM, Senior Supply Manager, MillerCoors
Karin Milliman, , Senior Manager, Meeting and Event Services, PricewaterhouseCoopers LLP
Tracey Wilt, Manager, Global Travel, Meetings & Conference Services, Xerox Corporation
TA2 - U.S.-EU Travel Security Initiatives | Download Presentation
Location: 402A
Governments around the globe must balance the trade off between security and privacy in establishing cross-border policies, particularly in this post 9-11 era. This session will focus on key homeland security policy initiatives in the U.S. and other key travel markets affecting international mobility, including the implications for business travel of:
• New measures to secure inbound U.S. international flights
• Expansion of Global Entry, U.S. Visa Waiver, US-VISIT Exit and Electronic Travel Authorization programs
• New initiatives proposed by the European Union
Moderator:
C. Stewart Verdery, Founder and Partner, Monument Policy Group
Panelists:
Stewart Baker, Assistant Secretary for Policy, Department of Homeland Security
Kenneth Dunlap, Director, Security, North America International Air Transport Association
Michael Kirnberger, President, Verband Deutsches Reisemanagement e.V. (VDR)
TA3 - The Hotel Revenue Director’s Evolving Role | Download Presentation
Presented by NBTA Hotel Committee
Location: 408B
As the marketplace has become increasingly competitive, the role of revenue management is gaining influence within the hotel industry. This session will explore the implications of the revenue director’s role in annual negotiations, the ongoing management of preferred account inventory and the ultimate impact on the health of client relationships. A panel of experts will examine:
• How preferred accounts are yielded throughout the year through the use of sophisticated software tools
• The changing landscape of LRA management
• How to effectively manage the relationship between sales, revenue and corporate clients
Moderator:
Trevor Stuart-Hill, Vice President, Accounts & Revenue Management, SYNXIS (SABRE Holdings)
Panelists:
Rosie Ayers, Managing Director – Strategic Account Management, Starwood Hotels & Resorts
Jill Epner, Area Director, Business Travel Sales, Hiltons of San Francisco & Oakland
Mike Taylor, Regional Vice President, Market Strategy, Western Region, Marriott International
Kathleen Reidenbach, Vice President, Revenue & Distribution, Kimpton Hotels
John Simonich, General Manager - Crowne Plaza Irvine (IHG)
TA4 - High Anxiety – Air Travel Realities & Tips for Survival | Download Presentation
Presented by NBTA Aviation Committee
Location: 403B
In an era of full loads and aging infrastructure, air travel in the U.S. has significant challenges—from delays, cancellations to mishandled baggage. This session will take on the four top consumer complaints as ranked by the Air Travel Consumer report published monthly by the U.S. Department of Transportation and separate “fact from fiction” regarding various causes. Learn practical solutions around a variety of issues and better understand:
• Travelers rights
• The role of ATC
• Available tools to mitigate problems
Moderator:
Wendy Blaney, Vice President, Enterprise Travel Services, Wyndham Worldwide
Panelists:
Martin Hand, Staff Vice President of Reservations and Sales Resources, Continental Airlines
William P. Lentsch, Vice President, Flight Operations & SOC Administration, Northwest Airlines
Susan Mays, CPA, Program Management Advisor, Federal Express
Judy Mercel, CCTE, Corporate Travel Manager, Wilmorite Management Group
Deborah Ostreicher, Deputy Aviation Director - Public Relations, City of Phoenix Aviation Department
TA5 - Procure-to-Pay Best Practices | Download Presentation
Location: 406AB
Today’s businesses can realize significant cost savings through optimization of travel expense management and procurement processes. This session will draw from recent research conducted by Deloitte Consulting identifying more than 60 current procure-to-pay best practices, specific cost savings resulting from best practice implementation and actual end-user examples, highlighting trends in:
• Procure-to-pay strategy as defined by overall procurement strategy, organization and technology
• Management of commercial card programs, including purchasing cards, T&E corporate cards and fleet cards
• Emerging issues such as globalization, integration of e-payments, and green initiatives
Moderator:
Christopher Juneau, CTE, EMEA Product Marketing Director, Concur
Presenters:
Rick Smith, Senior Vice President, Strategic Sourcing, Paramount
Jennifer Steinmann, Principal, Deloitte Consulting
TA6 - Social Networking & Corporate Travel: Productivity Boon or Bust? | Download Presentation
Location: 411
User-generated content. Social networking. The long tail. You’ve heard the buzz and in the sea of travel management priorities in front of you are not sure if it’s worth tuning in. What is an ROI for implementing a social networking strategy? Leaders in developing Web 2.0 solutions for travel will be challenged to cut through the hype and offer perspectives on:
• Current trends – sizing up the “leisure to corporate” effect
• What you need (and don’t need) to know about the technologies involved
• Legal liabilities
• Real results, including financial implications
• Future predictions
Moderator:
Norm Rose, President, Travel Tech Consulting, Inc.
Panelists:
Gregg Brockway, President, TripIt
John Linss, President and CEO, CoreSpeed, LLC
Jean-Pierre Remy, President, Egencia
Martin Stoll, President, GoSeeTell Network
TA7 - Global Travel Programs – Myth or Reality? | Download Presentation
Presented by GLP Designation Team
Location: 403A
For all the purported benefits of globalizing travel programs—from supplier rationalization to data consolidation—knowing when and how best to “go global” requires careful consideration of your own business requirements and goals. This session will share current best practices in global travel management, including how to:
• Determine the right global strategy for your company
• Recognize and overcome cultural challenges/risks that affect success
• Realize potential cost and ROI savings associated with globalization
Moderator:
Kevin Iwamoto, Global Corporate Card, Hotels & Meetings Commodity Manager,
HP Global Travel & Meeting Services
Panelists:
Cindy Heston, Manager, Corporate Travel-Worldwide. Thomson
Bob Jacobsen, Manager, Global Travel and Meeting Services, Avanade Inc.
Kevin Kelly, Vice President of Sales – Transient, Hyatt Hotels Corporation - North America
Robert Lambert, Senior Vice President, Commercial Sales, Avis Budget Group
Eileen Yeager, Manager, oneworld Corporate Sales, oneworld Alliance
Download Handout - GLP Executive Summary
Download Handout - GLP Survey Results
Download Handout - Road Map
TA8 - China | Download Presentation
Location: 405
Expected to grow into the world’s third largest market for corporate travel by 2010, China’s unique environment—from cultural issues to the complex and regulated airline distribution system—render typical approaches to travel program implementations often unsuitable. This session will examine the following issues, including tested solutions for:
• Overcoming ticketing fulfillment challenges
• Lagging hotel supply and resulting high rates
• Payment alternatives in a market with low credit card usage
• Effective agency relationships
Presenters:
Mike Bezer, Vice President Global Sales - Asia Pacific, Carlson Wagonlit Travel
Dean Fowles, Manager Travel Services, Greater China/Southeast Asia, McKinsey & Co.
TA9 - Harnessing the Power of NBTA’s Benchmarking Tool | Download Presentation
Presented by NBTA Foundation
Location: 407
NBTA’s Managed Travel Index® & Benchmarking Tool (MTI) puts the power of peer-to-peer and industry comparisons at your fingertips. Learn about the new features of Version 4, including enhanced hotel benchmarking with NBTA member peers and newly added components on car and CSR programs. This “test drive” will include:
• Case study perspective on using the tool to validate travel management initiatives
• Pricing forecasts from leading hotel and air analysts
• Special pricing for session attendees
Presenters:
DeAnne Dale, Vice President Account Management and Consulting. Travelocity Business
Jan Freitag, Vice President of Global Development, Smith Travel Research
Lenora Kingston, CTE, State Travel Manager, State of Colorado
Webster O'Brien, Vice President, SH&E, an ICF International Company
TA10 - Negotiation | Download Presentation
Location: 408A
In an uncertain economy with rising prices and fares, creating win-win deals with your suppliers or persuading senior management to invest more resources in your program can be challenging—at best. This session will help you strengthen your relationships while negotiating in any situation and explore:
• Seven influences to persuasion and how they affect a negotiation
• Keys to long-lasting relationships that will generate the respect you want
• How to structure your messages to create the changes you want—immediately!
Presenter:
Jeffrey Hansler, CSP, Author of Sell Little Red Hen! Sell!
TA11 - Travel Buyer Elite Meet | Download Presentation
Travel Buyers Only
Location: 409AB
If there is an “upside” to the current economic downturn it’s the renewed focus on cost containment and travel management’s role in creating value. This session offers a unique opportunity for leaders in travel management to come together in an exclusive forum to exchange ideas and strategies. During facilitated roundtable discussion, participants will gain new insights on how to:
• Measure ‘savings’ in an environment of rising prices
• Implement policy levers to control costs
• Strategically manage suppliers
Facilitators:
Michael Lyons, CCTE, NBTA Vice President and Travel Services Manager HSBC Bank
Kevin Maguire, GLP, CCTE, NBTA President & CEO and Travel Manager for Intercollegiate Athletics, The University of Texas at Austin
TA12 – Whose Data Is It Anyway? | Download Presentation
Location: 402B
The pursuit of accurate and transparent data sources is at the heart of sound travel management. However, the issues surrounding data privacy and data ownership are growing ever more complex. This session will explore new challenges and unconventional solutions that you need to be aware of, including:
- 3rd party uses of your corporate data that may surprise you
- Steps you can take to assess your risks
- How to evaluate the pros and cons of various solutions
Moderator:
Chris Davis, Executive Managing Editor, Business Travel News
Presenters:
Steven Schoen, Director of Travel Management, Siemens Shared Services
Rose Stratford, Senior Vice President, Industry Relations and Global GDS, BCD Travel
Chuck Thackston, General Manager of Data and Analytics, Airlines Reporting Corporation (ARC)
Session B: 11:00 AM - 12:15 PM
Sponsored by:
TB1 - A Six Sigma Approach to Strategic Meetings Management (SMMP) | Download Presentation
Location: 404AB
Pioneered by Motorola in 1986 and refined through the years, Six Sigma has helped many companies in varied industries improve processes successfully. Both travel and meetings departments have used the methodology to achieve sustainable results. Two Six Sigma green belts will offer their advice and experience on how to use Six Sigma to improve processes and explain:
• The difference between sigma and Six Sigma
• Four Six Sigma leadership principles
• How to build a Six Sigma team
• The DMAIC process
• Pitfalls to avoid
Moderator:
Tony Wagner, Vice President, Meetings & Events - North America, Carlson Wagonlit Travel
Presenters:
Shannon Bucey, CMP, Vice President, Sourcing, Bank of America
Darrell Marciniak, CCTE, Global Hotel Commodity Manager, Motorola Global Travel
TB2 - Got Registered Traveler? Get It, Got It, Go! | Download Presentation
Presented by GLP Designation Team
Location: 402A
Currently implemented at multiple U.S. airports, Registered Traveler programs offer passengers who voluntarily pay a fee and submit to a background check to have access to a reserved security lane and enjoy a shorter wait at airport security checkpoints. This interactive panel discussion will review:
• Evolution of the Registered Traveler Program
• Business case for corporations to adopt RT (or not)
• Effectiveness and privacy issues
Moderator:
Debbie Welder, Director of Travel, CHG Healthcare Services, Inc.
Panelists:
Christopher Bidwell, Managing Director Security, Air Transport Association
Charles Chambers, Senior Vice President, Security and Facilitation, Airports Council International of North America
Bill Connors, CTC, Executive Director & COO, NBTA
J. Bennet Waters, Deputy Assistant Administrator, Transportation Sector Network Management, Transportation Security Administration, U.S. Department of Homeland Security
Download Handout - Registered Traveler Executive Summary
TB3 - CTDs – A Second Look | Download Presentation
Travel Buyers Only
Location: 402B
Since its inception in 1998, the number of companies electing to manage their corporate travel program as a Corporate Travel Department (CTD) has steadily grown to over 150. This session will explore the pros and cons of various CTD models, including:
• Operational controls
• Cost implications
• Service levels
• Supplier relationships
• Future trends
Moderator:
Curt Mattos, Director, Travel Services, Charles Schwab and Co.
Panelists:
Amy Dalton, Senior Vice President, BCD Travel
Bobbi Huber, CCTE, Director, Corporate Travel & Meeting Services, Macy's
Margaret Kelly, Business Development Manager, CTDs (Corporate Travel Departments) & DMOs, ARC Corp
Kathleen Ramsay, Global Travel Manager, Apple Inc.
Kathy Hall-Zientek, CCTE, CTC, Manager, Travel Services, Moog Inc.
TB4 - Travel Buyers Take On Hotel Programs | Download Presentation
Location: 403B
Developing a preferred hotel program can be a time-consuming, labor intensive process for all parties involved. Designed especially for hotel suppliers/intermediaries, hear travel buyers share their views on hotel sourcing, including:
• Key selection criteria such as tier mix
• How value add amenities influence decisions
• How hotel sales people serve as informative city market experts
• Measurements that can help buyers whittle the list to the “best fits” for their travelers
• How travel buyers view the value of managed programs
Moderator:
Neysa Silver, Director, Hotel Solutions Group, Carlson Wagonlit Travel
Panelists:
Diana Edens, Global Category Manager – Hotel, Global Travel, Chevron Corporation
Colleen Guhin, Strategic Sourcing Manager, ON Seminconductor
Norma Rohrback, Vice President, Services Sourcing, Citigroup, Inc.
Cynthia Shumate, Director, Travel Services, Estee Lauder Companies
Pamela Witherspoon, Senior Director, Travel Services, Universal Music Group
TB5 - Car Programs | Download Presentation
Location: 407
TMCs have reported that rental car rates have increased 4% year over year since 2005, with rising fleet prices this trend is likely to continue. Companies are looking harder at reimbursing personal mileage and at risk mitigation—bringing all facets of rental car and ground transportation programs into greater focus. This session will examine the challenges involved in selecting corporate ground transportation providers, including:
• Components necessary for a successful pre-study
• Risk identification and analysis
• RFP strategies and methodology
• Evaluation process and checklists
Presenters:
Tammy Fowler, International Manager, International Paper Company
Mary Hayes, C.P.M., Travel & Fleet Manager, Global Strategic Buyer, Volvo Group Non-Automotive Purchasing
David Kilduff, Managing Director, Ground Transportation Practice, CWT Solutions Group
TB6 - Social Networking & Corporate Travel: Tales from the Front | Download Presentation
Location: 403A
Despite volumes of ink on the subject, few discussions around actual implementations of social media in the corporate space have yet to take place—until now. Drawing from case studies, this session will explore key questions including whether social networking fosters compliance or becomes a hindrance that only allows the unhappy traveler to broadcast their complaints openly? Pioneers in this arena will address how to:
• Develop a Travel 2.0 strategy in alignment with enterprise capabilities
• Choose appropriate platforms and integrate with existing systems
• Evaluate ROI of a social networking strategy for travel
Presenters:
Carlos Almendros, Global Travel, Meetings Business Process Manager Cisco Systems, Inc.
Erik Johnson, General Manager, cubeless, Sabre Travel Studios
TB7 - Cultural Competence | Download Presentation
Presented by Business for Diplomatic Action
Location: 409AB
Today’s global business environment poses new challenges for U.S. corporations and their global operations. This session will provide an introduction to GLOBE: Global Leadership and Organizational Behavioral Effectiveness, a research program covering 62 countries, based on in-depth interviews and surveys of over 17,000 business executives and offer attendees new insights on how to:
• Address the deteriorating reputation of the U.S. in the world
• Build effective global teams
• Understand varying cultural approaches to technology usage, purchasing habits and communication
Presenters:
Dr. Mansour Javidan, Director, The Garvin Center for Cultures and Languages of International Management, Thunderbird School of Global Management
Thomas A. Miller, Vice President, Business for Diplomatic Action
TB8 - India | Download Presentation
Location: 405
As one of the world’s fastest growing economies and at the forefront of “low cost country sourcing” evolution, India presents unique travel management challenges—and opportunities. Regional experts will assess current market conditions and analyze how best to:
• Strategically source suppliers in a uneven market
• Manage expatriate employees, including complex passport and visa requirements
• Negotiate with foreign exchange vendors and avoid common pitfalls
Presenters:
Patricia Carlin, CCTE, Manager, Purchasing, Global Card and Travel, Sybase Inc.
Mark Majewski, Senior Vice President, Strategic Operations, BCD Travel
TB9 - Becoming a Strategic Player | Download Presentation
Travel Buyers Only
Presented by GLP Designation Team
Location: 411
Progressive organizations understand that the purchasing function—when approached strategically—yields competitive advantage (not to mention savings and process efficiencies). Is your goal to transition your role from an internal service provider to a strategic player within your organization but unsure of the next steps? Join other corporate travel & meetings managers for a thought-provoking session on the importance of a strategic travel management program. You'll walk away with a tool kit of templates and checklists to help you:
• Chart your progress
• Establish meaningful metrics and benchmarks
• Create actionable communication plans
Presenters:
David Di Pietro, GLP, CCTE, Director – Indirect Purchasing, Baxter Healthcare
Kevin Maguire, GLP, CCTE, NBTA President & CEO and Manager of Travel for Intercollegiate Athletics, The University of Texas at Austin
Gary Polito, GLP, CCTE, Manager, Corporate Travel, Bose Corporation
Download Travel Manager Toolkit
TB10 - Carbon Offsets as Part of an Environmental Management Program | Download Presentation
Presented by NBTA Corporate Social Responsibility Committee
Location: 406AB
Carbon offsets offer an opportunity for individuals and corporations to take responsibility for their impact on climate change, but is not with out its detractors. Carbon offsetting has become very popular recently and includes companies like Enterpise Rent-a-Car, Amtrak and Virgin Atlantic adopting programs to support renewable energy, energy efficiency and reforestation projects that reduce greenhouse gas emissions. In the session a panel of experts we will discuss how to:
• Develop a carbon management strategy
• Get accurate measurements
• Evaluate offset options
• Implement solutions
Moderator:
Mary Ellen George, General Manager, Advito
Panelists:
Eric Carlson, Executive Director, Carbonfund
Roy Deitchman, Vice President, Environmental Healthy and Safety, Amtrak
Patrick Farrell, Vice President, Corporate Responsibility and Communication, Enterprise Rent-A-Car, National Car Rental,
Alamo Rent A Car
Chris Rossi, Senior Vice President, North America, Virgin Atlantic
TB11 - Negotiation | Download Presentation
Location: 408A
In an uncertain economy with rising prices and fares, creating win-win deals with your suppliers or persuading senior management to invest more resources in your program can be challenging—at best. This session will help you strengthen your relationships while negotiating in any environment and explore:
• Seven influences to persuasion and how they affect a negotiation
• Keys to long-lasting relationships that will generate the respect you want
• How to structure your messages to create the changes you want—immediately!
Presenter:
Jeffrey Hansler, CSP, Author of Sell Little Red Hen! Sell!
TB12 - Compliance | Download Presentation
Location: 408AB
Change management—especially when it comes to influencing behavior—is a complex process that if often more art than science. Travel managers representing a variety of companies and corporate cultures will share proven strategies for gaining compliance at three levels: use of preferred suppliers, contract and transactional. Learn innovative ways to:
• Increase buy-in, especially in non-mandated environments
• Creatively communicate with travelers
• Audit and report results
Moderator:
Lesley Harris, President, Travelocity Business
Panelists:
Rene Cruz, Travel Program Administrator, Northrop Grumman Corporation
Stephen Kiernan, Assistant Director, Corporate Purchasing, Cushman and Wakefield, Inc.
Caroline Stachan, International Travel Manager, Yahoo!
TB13 – Meet the Media
For Exhibitors
Location: 401
NBTA is pleased to offer exhibitors a unique opportunity to enhance their PR knowledge with the Meet the Media panel discussion. Leading business travel journalists will share their thoughts on trends in the industry and tips for working more effectively with the media. Space is limited. Pre-registration is required and attendance is limited to one representative per exhibiting company.
Session C: 2:45 PM - 4:00 PM
Sponsored by:
TC1 - SMMP Hot Topics - Interactive Benchmarking
Buyers Only
Presented by NBTA Groups & Meetings Committee
Location: 403AB
This interactive, benchmarking session is geared toward attendees actively engaged in a strategic meetings management program (SMMP). During structured, facilitated discussion, gain invaluable insights from your peers on a range of issues including:
• Service models – evaluating the make vs. buy decision
• Leveraging transient and meeting spend
• Reporting metrics
Facilitator:
Kari Knoll Kesler, Global Manager, Honeywell Meeting Solutions, Honeywell International Inc.
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